Our company approach to business and serving our customers has remained rooted in prudence and integrity since our formation in 2002. What sets Netcargo UK from others is our attention to details at all times and our philosophy to serve as we will want to be served. We bend backward to satisfy freight requirements and that is why our current clients remain loyal and we retain their custom.
Ritz Carlton Company Policy most perfectly explains our approach to customer service:
“Ritz Carlton Hotel has a policy that any employee can spend up to $2000 a day (without requiring any authorisation from management) to solve the need or concern of any of their customers. On his way to Hawaii to deliver an important presentation, a businessman realised he had accidentally left his portable computer at a Ritz Carlton in Atlanta. His presentation was stored on the computer. He placed a frantic call to the hotel and was routed to housekeeping. They had found his computer. Please send by Federal Express, he requested. I absolutely need it tomorrow morning for my presentation. Imagine his surprise when Mary from housekeeping showed up in Hawaii early the next morning to hand deliver his computer. Mary was quoted as saying, ‘This was too important to trust FedEx with, so I decided to deliver it myself!'”
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Considering the fact that we continue to provide hassle-free delivery service for numerous clients each year since our inception is proof of our ability to consistently provide top notch delivery service, always at a highly competitive price.
Our clients consists mainly of repeat customers and new clients who have been recommended to our delivery service by a friend or family.
Netcargo UK can assist you with the following bespoke delivery services: